I lost my cellphone on 12th Sep, 2010 and asked the customer service (121 and 9810012345) to disconnect the present SIM and issue me a new SIM. The CSR (customer service representative) promised me that new SIM CARD will be delivered at my billing address within next 24 hours. I kept waiting for next 2 days and on 15th afternoon at around 2.30 pm, the CSR told me that they had send the SIM on 13th September but there was no one at my home to collect which was a completely false statement. My both parents were at home and I was sure they were lying. First, I gave them a piece of my mind and confronted them saying this is all wrong and no one from Airtel visited my place. I don’t remember when I had lost my temper like this in past. This is absolutely not acceptable. You just because of your position and poor customer protection Laws, can treat people like this. They said now they can’t help as this is in their record and If i request again they will take 72 working hours to deliver the SIM (Yes that means 9 working days).
I said this it not accepted as i need the sim today,on which they transferred the call to some customer retention department where the guy who picked up the phone said it will take at least 3 working days to deliver or if i want i can raise the request to cancel the connection.
I decided to take his advice and brake this wonderful (wondering what else to write) 3 year old relationship with Airtel. I am planning to buy some other connection tomorrow which I am sure will get activated in one single day.
Thanks Airtel to again proving that there is nothing called customer service in India.
Now I will buy a prepaid connection as I think no service provider is worth trusting.
Note: The best part – if you dial on my cell no it still rings.. so they (Read Airtel Customer service) have not even disconnected the services. Hope someone is not making international calls at the end i might have to pay for it.