Social CRM

Social Media Listening Tools: Review

Posted on December 19th, 2010 in google, Listening, Public relation, Search, Social CRM, Social Media, Twitter

Over the last couple of years, I have tried some of the Paid and free tools that help me listen and understand what is happening on the social web. Social media monitoring is an emerging science and requires skill and understanding of tools to track, understand and to participate in conversations which are important to [...]

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Social Media Intelligence & Social Analytics

Posted on July 18th, 2010 in Listening, Social CRM, Social Media

I regularly track a  lot of conversations on twitter and on blogs around international players (read brands). And have also noted most of the successful social media brands are the one who have a very clear understanding of what they want to achieve and how they want to engage customers on the social web. And [...]

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  • About Mohit Verma

    Mohit Verma I’m a Sr. Manager with 2020 Social (a MSL Group company) and this is my personal blog. This Blog is all about random stuff, sports, Movies Music and social media (cant keep that out of my life). As a disclaimer – This is a personal blog and my employer 2020 Social or 2020 Media has nothing whatsoever to do with it.