Crisis Type: 1 Towards the end of 2008 – in December when Ford’s ford was preparing to appear before some Congressional committees in US, Ford had to deal with a major social media crisis. Jim Oakes the administrator for a popular fan site “The Ranger Station” (TRS) posted on the group’s message boards saying that [...]
Crisis Type: 1 & 3 Some time around September 2009 Honda saw a surge in its Crosstour Facebook page overflowing with negative comment regarding the looks of the newly launched Honda CUV. It was seems that the consumers were not very kicked abut the design of the car. As per some estimates (guesstimates) well over [...]
I’m a Sr. Manager with 2020 Social (a MSL Group company) and this is my personal blog. This Blog is all about random stuff, sports, Movies Music and social media (cant keep that out of my life).
As a disclaimer – This is a personal blog and my employer 2020 Social or 2020 Media has nothing whatsoever to do with it.