Posted on March 05th, 2011 in Social Media
In last 3 years I have noticed most of the brands, which are experimenting with the social media, still see it as a channel for brand building and communications. And it makes me wonder – Who owns the customer relationship and the bottom line (sales)? Till date organisations use to have very narrow view [...]
I’m a Sr. Manager with 2020 Social (a MSL Group company) and this is my personal blog. This Blog is all about random stuff, sports, Movies Music and social media (cant keep that out of my life).
As a disclaimer – This is a personal blog and my employer 2020 Social or 2020 Media has nothing whatsoever to do with it.